Terms and Conditions
Please read the following terms and conditions of use carefully before using this website.
All users of this site agree that access to and use of this site are subject to the following terms and conditions. If you do not agree to these terms and conditions, please do not use this site.
Requirements for a Refund/Exchange
- Alwaysgreatgraphix, LLC retains the exclusive and sole right as to whether an item may be returned, exchanged or an order cancelled.
- Your satisfaction is very important to us.
- All items must be returned or exchanged within 30 days of date on invoice.
- To return or exchange an item, you must first be issued an RMA#.
- To receive your RMA#and include a copy of your receipt with your order number, RMA# and the reason for the return or include the item number you’d like to exchange it for.
- Once we receive your item and it meets our return criteria a credit will be issued to the original method of payment for a full refund less a 25% restocking fee, original shipping and any taxes.
- Items must be in new condition, sellable, clothing must be unworn and returned with all original packaging and accessories
- Customers are responsible for return shipping.
- We do not accept returns on custom imprinted products unless there is a manufacture defect or imprint error by the manufacturer or items without an RMA#.
Please inspect your order for damage or shortage as it must be noted on the delivery receipt at the time of delivery and then call our customer service department immediately.
We are required by law to charge sales tax to all orders that ship to Washington State. If you are tax exempt, please call us at 253-640-2334 to submit your tax exemption certificate. You may also
- Shipping prices increased by 4% in Jan 2017. We apologize for having to raise prices on shipping.
- We are not responsible for orders once they leave our facility. We are not responsible for stolen packages. If your package was damaged, you may file a claim with the shipper using your tracking number.
- Our preferred method of shipping is FedEx and USPS. Some of our products ship directly from our supplier and will be shipped per their preferred method. Prices are based on USPS Flat Rate Boxes and FedEx Ground. Shipping prices are estimated and may be changed in some cases based on actual shipping charges.
- Orders generally take 2 to 4 business days to process and ship. We do not ship on the weekends. To check your order status, please visit our website and click the "Order Status" tab on the top navigation.
- Custom orders take longer to complete, please allow 2 weeks for custom orders, though some may take longer.
- Free Shipping does not ship at a slower rate than paid shipping.
- We apologize, but we do not offer expedited shipping and we do not ship internationally at this time. We are currently working to open our items up to international shipping.
- All orders are shipped prepaid and added to invoice, unless otherwise stated on your order.
- Items may be set with fixed shipping charge to include the Manufacturer's handling fee.
- Purchases under $100 may be subject to a handling fee
- Shipping to Alaska and Hawaii: We will gladly ship your items to Alaska and Hawaii. Shipping charges will be added at the time of shipping and not at checkout. Please call us if you would like a quote prior to your purchase.
- Orders requiring shipping to AK and HI are excluded from free shipping offers.
- Items with fixed shipping are excluded from free shipping offers.
Custom Printed Items and Payment
All custom orders requiring screenprinting and/or embroidery; payment is due upon order confirmation and not when shipped. This is due to the products being customized with your design/logo as requested.
Prices, terms, specifications and conditions are subject to change without notice.
In the event that a product was mistakenly listed at an incorrect price, Always Great Graphix, llc reserves the right to cancel or refuse orders for the product listed at the incorrect price. Always Great Graphix, llc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If the order has been charged, Always Great Graphix, llc shall issue a credit to your credit card account in the amount of the incorrect charge.
Disclaimer: Merchandise color may be different than they appear on screen
Credit Card Payments
I certify that I am the authorized user of the credit card that is being used to purchase goods and services from Always Great Graphix, llc.
By using our site, you consent to our terms and conditions.